✔ Warranty maintenance of the new machine is provided by the manufacturer or a person authorized by him for the entire warranty period, which is 12 months.
✔ The warranty period starts from the date of delivery of the machine and the signing of a two-sided acceptance protocol, or in the absence of such, from the date of payment of the machine.
✔ The resolving of technical problems during the warranty period is free of charge if it meets the warranty conditions.
✔ The user must notify the manufacturer about any defect with a written notice within 24 hours of its occurrence.
✔ The diagnostics and elimination of the technical problem can be done at the manufacturer’s base in Plovdiv or at the customer’s base at his request, if this is possible.
✔ The warranty does not cover consumables, consumable parts and transport costs.
Consumables: inks, pretreatment, washing fluid, foil, paper, powder.
Consumable parts: ink track parts that are subject to replacement after a certain period (print heads, dampers, capping, pump, filter, nozzles)